Customer support
1 Payment Methods
1.1 What payments methods does Fino accept?

Fino accepts PayPal.

2 Shop
2.1 Is my personal information kept private?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy

2.2 Can I change or cancel my order once it has been placed?

Before your purchases have been prepared for shipping, we can cancel an item, change the size or edit your billing and shipping details during 4 hours after you placed your order.

2.3 How do I return or exchange an item?

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. You have 10 days from the date you received your order to exchange or return. Please note that refunds can take up to 30 days to show on your account due to varying processing times between payment providers.


Please see the tips below for keeping your items in returnable condition:


Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.


Please try on over underwear for sanitary reasons. Do not remove protective slip.


Please be careful of makeup or deodorant rubbing off on the garment.

2.4 Which countries does Fino ship to?

Fino ships to the USA and Mexico.

2.5 How long does delivery take and how much will it cost?

Fino Mex-US offers the following shipping options:


Purchases over $400 USD:

USP Standard Shipping (5-8 business days) - FREE.

USP Express Shipping (2-3 business days) - $50 USD.

Purchases below $400 USD:

USP Standard Shipping (5-8 business days) - $35 USD.

USP Express Shipping (2-3 business days) - $50 USD.


Purchases over $400 USD:

DHL Express Shipping (2 business days) - FREE.

Purchases below $400 USD:

DHL Express Shipping (2 business days) - $17 USD.

2.6 Does Fino have sales? How do I find out about them?

Yes, Fino has seasonal sales. You can sign up for our newsletter to receive sales notifications.

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